Refund policy
Return and Exchange Policy
At Spreeu SA, we're not just building a business, we're building trust – one interaction at a time.
If you're not completely satisfied, we're happy to help with a return within 10 days from delivery. However, please be aware that return shipping costs will be your responsibility. While we can arrange for a pickup, we recommend that you take care of arranging the return shipping yourself, as it will reduce the chance of possible delays. Should we arrange for a pickup, the associated fee will be R149.00.
Once the 10-day return period has expired, the following costs will apply:
R149.00 return fee + R149.00 replacement fee, this equals to R248.00. Which would be deducted from your in-store credit.
IMPORTANT: We want to ensure that our gift cards are used for it's intended purpose. We can't allow any refunds on gift cards. Thank you for your understanding.
Delivery
Once your order has been collected by the courier you will receive an email with your tracking information. Otherwise you can head to the tracking page and enter your order number to track the progress of your order. If you would like to follow up with your order or are having any issues please contact admin@spreeu.co.za.
IMPORTANT: a flat rate of R149.00 will be added to your at checkout for the cost of delivery.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the rare instance that you need assistance, please don't hesitate to contact us at admin@spreeu.co.za
If an issue arises that is not the customer's fault, we will gladly replace the item without charging any collection or delivery fees.
Spreeu SA reserves the right to issue an in-store credit for qualified returns, unless otherwise stipulated in a written agreement between the customer and Spreeu SA.
For further information regarding delivery, returns and exchanges contact admin@spreeu.co.za